Responsible systems need clear safeguards.

1. Our approach

REALM DATA LIMITED develops and supports digital communication services with trust and safety as an operating priority. We combine product controls, published rules, technical signals, trained review, user reporting, and escalation procedures appropriate to each service.

2. Safety controls

• accessible reporting and support channels;
• blocking, access-control, moderation, or removal tools where relevant;
• anti-spam, fraud-prevention, and account-security measures;
• review and escalation processes for credible threats or serious harm;
• proportionate enforcement based on severity, context, history, and risk; and
• appeal or reconsideration channels where appropriate.

3. Prohibited and harmful uses

We do not support services designed to facilitate harassment, exploitation, trafficking, child sexual abuse material, non-consensual intimate content, credible threats, terrorism, fraud, malware, unlawful discrimination, or other illegal activity. We prohibit the creation, request, distribution, or promotion of AI-generated non-consensual intimate imagery. We do not use third-party platform data to create or facilitate such material.

4. Review and enforcement

Reports may be reviewed using available account, content, transaction, and technical context consistent with applicable policies and law. Outcomes may include education, warnings, content restrictions, feature limits, suspension, termination, preservation of evidence, or referral to appropriate authorities. We limit disclosure of case outcomes where necessary to protect privacy and safety.

5. Security and responsible disclosure

We use safeguards designed to protect company systems and information. Security researchers and users should report suspected vulnerabilities privately and avoid accessing, changing, retaining, or disclosing data beyond what is necessary to describe the issue. Include reproducible steps, affected URLs, potential impact, and contact information.

6. Emergency situations

If someone faces immediate physical danger, contact local emergency services first. Our email channel is not an emergency response service. For non-immediate safety or security concerns involving our operations, contact us below.

7. Contact Trust & Safety